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Frequently Asked Questions


  1. 18 years and older.
  2. 18 U.S.C. Section 2257 Compliance Notice
  3. All information is secure.
  4. What methods of payment do you accept?
  5. Why do you need my e-mail and phone number?
  6. Why haven't I received my order confirmation/dispatch e-mails?
  7. How will the billing/charge information appear on my bank statement?
  8. What will appear as the return address? Do you ship discreetly?
  9. Available shipping methods and fees
  10. When does my order ship?
  11. Can I make changes to my order?
  12. Can I cancel my order?
  13. I placed an order for an item that looked like it was in stock; why am I now being told it is out of stock?
  14. If my item is out of stock will it be backordered?
  15. What is your return policy?
  16. I just took my toy out of the box and it looks kind of dusty and dirty - why?
  17. I haven't gotten my refund yet, when should it show up on my bill?
  18. I didn't create an account when I checked out; can I still look up my order?
  19. Does AdultVibeToys has a store I can visit?
  20. Can I get a mail catalogue?
  21. How do I unsubscribe from the newsletter?
  22. How we measure.
  23. Are these products safe for use?
  24. More info on Liquid Latex

  1. 18 years and older.

    This website is intended solely for viewing by an adult audience. By continuing to view any material contained within this website, you are stating and acknowledging that: You are an adult over the age of 18. You will not allow anyone under the legal age of 18 to have any access to materials contained within. You are voluntarily continuing to view this site and will be exposed to material of an adult nature. If you are not comfortable with this, please close this page.



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  2. 18 U.S.C. Section 2257 Compliance Notice

    All models, actors, actresses and other persons that appear in any visual depiction of actual sexual conduct appearing or otherwise contained in AdultVibeToys.com (the "website") were over the age of eighteen years at the time of the creation of such depictions. All other visual depictions displayed on this website are exempt from the provision of 18 U.S.C. §2257 and 28 C.F.R. 75 because any of said visual depictions which appear to be of sexually explicit conduct is merely simulated. With respect to all visual depictions displayed on this website, whether of actual sexual conduct, simulated sexual content or otherwise, all persons in said visual depictions were at least 18 years of age when said visual depictions were created. AdultVibeToys.com is not the primary producer (as that term is defined in 18 USC §2257 and 28 C.F.R. 75 or subsequent case law defining such) of any of the visual content contained in the Website. The original records required pursuant to 18 U.S.C. §2257 and 28 C.F.R. 75 for the materials contained in this website are kept by the Custodian of Records for each of the primary producers.



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  3. All information is secure.

    When you place orders, we provide the use of a secure server. The secure server software (SSL) encrypts all information you enter before it is sent to us. And all customer data we receive is protected against unauthorized access.

    We do not distribute, sell, or rent your name or personal information to any third party, and will never do so without your permission. This includes any e-mail addresses or mailing addresses that you provide. When you place an order, your mailing address is for shipping use only.



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  4. What methods of payment do you accept?
    We currently accept the following forms of payment: Visa, MasterCard, American Express, Discover and PayPal. We are unable to accept checks, cash or money orders.

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  5. Why do you need my e-mail and phone number?

    It is very important for you to provide the correct information for a couple of reasons. First and foremost let us reassure you that we do not share this information with anyone unless it is directly related to your order (such as providing info to the carrier). A correct e-mail address is necessary for you to receive any updates and/or tracking information regarding your order. We do not share your e-mail address with any third parties that will send you unwanted or spam mail. Your e-mail address used to contact you online is used solely for use between you (buyer) and AdultVibeToys to respond to any inquiries regarding orders or products and to comply with any requirements of law i.e.: verification for suspected fraudulent activities. We generally choose to e-mail our customers realizing that you may not want to discuss your order over the phone, however, if we do need to call you it is only out of necessity. Rest assured that the conversation will be as discreet as possible with no direct reference made to the items in your order.



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  6. Why haven't I received my order confirmation/dispatch e-mails?

    Whenever you place an order with us, a confirmation e-mail is sent to you with details of the order you have made. As soon as your order is dispatched, a second confirmation e-mail is sent to you indicating that your order is now in its way to you. If you have not received these e-mails, it is possible they may have been caught in your spam mail folder. It is advisable to look through your spam mail and see if your confirmation e-mails have appeared there, as you can then make adjustments to ensure that they come through to you without issue in the future. It is also possible that there may have been some sort of error with your confirmation e-mails not reaching you, either because of server issues or problems in transit. If in doubt as to the status of your order click on "Order Tracking" and enter the required information. If you are unable to look up your order e-mail us at contact@adultvibetoys.com.



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  7. How will the billing/charge information appear on my bank statement?

    The charge will appear as Ovsonet Ltd., which is our corporate name.



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  8. What will appear as the return address? Do you ship discreetly?

    Package contents and our website are not disclosed on box. All of our packages are either plain brown boxes or standard issued packaging from UPS, FedEx, or USPS. Occasionally we use opaque padded envelopes, but never for anything breakable or discernable. Return address is nondescript.



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  9. Available shipping methods and fees

     

    Available shipping methods and fees.

    United States:

    USPS 2-5 DAY DELIVERY: Shipping fee is calculated based on the total amount of the order.

    Order Total

    Shipping Fee

    $0.01-$68.99

    $4.99

    $69.00 and up

    $0.00

    USPS 2-3 DAY DELIVERY: $9.99

    USPS EXPRESS 1-2 DAY DELIVERY: $34.99

    UPS GROUND: $11.99*

    UPS 3-DAY DELIVERY: $20.99*

    UPS 2-DAY DELIVERY: $29.99*

    UPS NEXT DAY AIR SAVER (Next Business Day): $59.99*

    * shipping is not available for Alaska, Hawaii, U.S. territories, P.O. Boxes, APO or FPO addresses or international shipments.

    Canada:

    Canada USPS Standard: $24.99

    Canada UPS Standard: $29.99

    International:

    International Shipping (orders up to 4lbs) : $29.99

    Please keep in mind that it is not legal to ship to all countries so please check with your local government to ensure the legalities of receiving the products you want to order. International shipments require customs paperwork and these shipments will take approximately 1-2 weeks from the shipping date to be delivered depending on customs clearance into your country. You will receive a tracking number once the order is shipped. This can be tracked for your convenience on the www.USPS.com website. Customers may want to check with local customs regulations to be aware of the laws within their country. All items that we sell on our site are legal in the USA, however if certain countries restrict these items for use or sale we cannot be held liable if these items are seized or confiscated by customs. We also are not held liable for any tariffs, import duties or international taxes that may be imposed outside the USA. On all international shipments once the shipment arrives into the destination country and customs received the package, the customs agents make all the final delivery arrangements. After tracking the package on www.USPS.com and it states the package is in customs the customer can contact their local customs agents for final delivery information and arrangements.

    Note:High Risk Countries: some countries that we have found to be risky as far as importing to with customs seizures and problems are Thailand, United Arab Emirates, Saudi Arabia, Malaysia, Kuwait, and South Korea. We take every effort to accommodate our customers but we cannot control deliveries to these countries.

     



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  10. When does my order ship?

    98% of the time orders are processed and shipped within 24 hours (in stock items only) during the business week. Your order will be processed and shipped same business day if made before 10 am CST. Keep in mind that weekends and holidays are not considered business days by AdultVibeToys, or our shipping partners.  

    UPS express shipping methods do not deliver on weekends. Also, UPS does not guarantee delivery for express methods around holidays, and in the case of bad weather. Please note that the shipping options you choose take effect on the day the item ships, not the day you order. For example, if you order an item on a Friday or a Saturday, the next business day (normally, with the exception of a Monday Holiday) would be Monday.

    We cannot control delivery errors, especially if your address is incorrect, or not 100% complete.



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  11. Can I make changes to my order?

    Generally speaking, no. Once an order's status is "Processed" it is very difficult to make changes especially once it has been in the system for 2 hours or more. Orders move very quickly through the warehouse system, even on the weekends. Please contact us immediately via e-mail at contact@adultvibetoys.com. Sending us an email, or using the contact form is the fastest way to contact us. We are unable to add any items to an existing order.



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  12. Can I cancel my order?

    To cancel your order please contact us as soon as possible via e-mail at contact@adultvibetoys.com or call us at 1-872-888-3638. Sending us an email, or using the contact form is the fastest way to contact us. In most instances, your order is processed the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been processed/or shipped. Please order carefully.

    Please be advised, if you no longer wish to receive your order we suggest you mark the package RTS (Return to Sender) and refuse the order at time of delivery. Please note that the shipping box must remain sealed to refused an order. Please keep in mind that shipping is non-refundable.



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  13. I placed an order for an item that looked like it was in stock; why am I now being told it is out of stock?

    While our main warehouse houses the majority of the products we carry - some of our inventory is not in "real time". What that means is that some products are not removed from inventory as they are being ordered. This is because we have access to several warehouses and vendors across the country and often if something is not in stock in our main warehouse we are still able to source it elsewhere and fill your order. If there is ever an instance when your order cannot be filled, we will contact you with available alternatives, or we may suggest another product. On occasion, an item is just not available from any of our sources either because of a production issue or a discontinuation. In these cases we will notify you immediately and refund your order.



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  14. If my item is out of stock will it be backordered?

    While we do our best to fill your order as expediently as possible there are occasions when an item may not be available. We will notify you immediately and cancel and refund the part of your order or give you the opportunity to select an alternative item. If you would like to be notified once the item becomes available again, just let us know and we will contact you via e-mail when the item is back in stock.



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  15. What is your return policy?

    For sanitary/hygienic purposes, ALL SALES ARE FINAL. Due to health and safety regulations, we are unable to return or exchange purchased toys and products unless defective. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. This is for the health, safety and peace of mind of our customers. It is also the law. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

    This includes, but is not limited to:

    • vibrators and dildos
    • douche/enema kits
    • anal toys, beads and plugs
    • cock and ball devices, cock rings and cock sleeves
    • gags and ropes
    • lingerie and men's wear
    • lubes, massage oils, condoms, and body paints

    When you receive your package, promptly check the items to make sure the items are working. While we strive to provide quality products, occasionally an item may be defective. We will only replace/refund for BATTERY OPERATED items with a MECHANICAL DEFECT (or for any shipping errors made by us). NO CREDIT will be given for any "USED" products. Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you receive an item which does not function:

    •  Try a brand new set of batteries.
    •  Be certain that the batteries are inserted correctly.
    •  Check that the cap is secured tightly.
    •  Products that include batteries typically have a protective seal to prevent the product from turning on during shipping. Remove the seal, secure the cap and try again.

    If the item still will not function please contact us at contact@adultvibetoys.com for a return authorization. When emailing about a defect, please have the following information ready, your order number along with your name, and the nature of the defect. Please return the items in their original packaging within 15 days after RMA is issued to the address we will provide you. Items returned without original packaging will NOT be refunded so please keep all packaging for the 15 day return period. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc. If you have further questions or problems, please contact us.

    Note: More of our quality manufacturers are offering longer warranties and even product exchanges if you have an issue after the sale.


    We have hundreds of products on our website. Some of the products have measurements and some do not. We will not issue a refund for a product without measurements due to the size. Please make sure the product you are ordering meets all of your requirements including size before placing your order.
    There are certain situations where only partial refunds are granted (if applicable)
    Book with obvious signs of use.
    CD, DVD, or VHS tape, that has been opened.
    Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    Any item that is returned more than 15 days after delivery.


    Refunds/replacements (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/replacement.
    If you are approved, then your replacement will be shipped/refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
    Please note: As part of the return process, upon receipt of an authorized return, if the returned item is found to be in perfect working condition, a 25% restocking fee will be applied.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at contact@lavajoy.com.

    Shipping
    Shipping charges are non-refundable. Customer is responsible for all return shipping fees.
    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    We are dedicated to carrying only highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.

    Please if you have questions, please email: contact@adultvibetoys.com



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  16. I just took my toy out of the box and it looks kind of dusty and dirty - why?

    First, let us reassure you that all of our products are brand new and originate directly from the manufacturer. We do not accept returns on non-defective novelties so there is never the chance for you to get a "returned" toy. Many of our products, especially the higher end items, are hand packed so naturally a little dust and perhaps even a fingerprint may be on your toy. We highly recommend that you thoroughly wash all novelty items before use. Usually warm water and mild soap will do the trick although you need to be sure not to damage any mechanical parts by getting them wet. There will likely be cleaning instructions with your toy; it is recommended that you follow these instructions carefully before and after each use.



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  17. I haven't gotten my refund yet, when should it show up on my bill?

    Credit card refunds will appear on your statement in the next billing cycle or, in the case of online banking, should appear in your account within 10 business days after your credit is applied.



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  18. I didn't create an account when I checked out; can I still look up my order?

    Yes! You can view the status of your order and get tracking info (if available) without registering for an account. Click on "Order Tracking" and enter the required information.



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  19. Does AdultVibeToys has a store I can visit?

    No. We are an e-commerce business only. All items are shipped directly from our warehouse. We are not open to public.



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  20. Can I get a mail catalogue?

    We currently do not mail catalogues. We are strictly an online business.



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  21. How do I unsubscribe from the newsletter?

    You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of the newsletter.



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  22. How we measure.

    Length

    The length measurement indicates the entire length of the toy, from top to bottom including any handles and bases. With your toy placed on a seamless hard surface, hold one end of the measuring tape at the tip of the toy's head and extend it to its base. Do not curl the measuring tape over the base.

    Insertable length

    The insertable length measurement indicates only the length of the insertable portion of the toy, excluding any surface that is not intended for penetration. With your toy placed on a seamless hard surface, hold one end of the measuring tape at the tip of the toy's head and extend it only to the end of the shaft. If your toy has a harness base, suction base, testicles, or a handle, it is not a part of the toy's insertable length measurement.

    Width

    The width measurement indicates the horizontal diameter of the toy's surface at its widest point. With the toy placed on a seamless hard surface, place one end of the measuring tape flat across its widest point. Do not curl the measuring tape around the edges of the toy.

    Girth

    The girth measurement indicates the circumference of the toy around its widest point. With the toy held upwards on a hard surface, hold one end of the measuring tape at the center of its widest point, and wrap it around the toy until you're back where you started. Be sure not to overlap the measuring tape to get an accurate measurement.



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  23. Are these products safe for use?

    These products are sold for the intended use only; we are not responsible for any physical harm caused by any of the products sold herein.



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  24. More info on Liquid Latex

    Liquid Latex can easily be removed from your skin by gently washing the surface coating with mild soap & warm water, allowing the soapy water to splash between your skin and the liquid latex fantasy garment as you bathe.

    Latex Body Wash is a biodegradable formulation designed to aid in the emulsification and removal of Liquid Latex.  Simply pump-spray our Latex Body Wash onto the dried latex surface, and lightly rub the fluid into the latex with your fingertips for about one (1) minute.  Soon you will see the latex slowly start to separate from your skin.  A final cleansing with mild soap & warm water will reveal your deeply-cleansed, silky-smooth, "baby fresh" skin.

    Because the perspiration and natural oils of your skin automatically tend to "lift" a liquid latex coating slightly above the surface of the skin, your latex garment will readily "peel off" normal skin several hours after the initial application (or it can be cleanly peeled off as soon as it's dried). This is particularly evident if you took the time to remove body hair from the application area, and if you also used a liberal coating of skin conditioning lotion just prior to the application process.

    Doesn't liquid latex tend to be sticky?

    Latex that is cured at room temperature is always a little bit prone to adhering to itself. Therefore, a surface treatment is recommended after curing of the liquid latex is complete (talcum powder works well).

    How much do I need to cover my body?

    One 16oz jar will cover approximately 1/2 body in 3 coats or both arms and legs in 3 coats.

    What can I coat with liquid latex?

    Liquid latex can coat almost anything. Non-porous surfaces will not hold on to the cured product, and can therefore be used as a mold. Porous products (such as jeans, shirts, etc.) will permanently hold the liquid latex once cured.

    What if Liquid Latex is coated directly onto body hair?

    As for body hair...well, if you don't get rid of it first, you'll probably lose it the hard way when you try to get your finished latex product off your body.

    Can I use commercially available rubber preservatives on my liquid latex?

    Many commercially available rubber preservative products (such as those you may find at your local automotive store) include petroleum-based ingredients, and they will not provide the desired results when used on your unique liquid latex creations. If you do choose to browse your local retail store to purchase a product that makes rubber 'shine', then be sure to look for products that are clearly marked "Teflon-based" or "silicone-based", and contain no petroleum-based ingredients.

    What are other unique properties of liquid latex?

    Liquid latex is unlike any other rubber. Latex is unique since it is a natural polymer derived from tree sap. As a natural polymer, it uses water as its base solvent. It is one of the few rubber compounds that is non-toxic in a liquid and solid state. Latex has the best memory of any rubber, that is, the ability to return to its original shape without permanent distortion. Latex is also the most sensitive of rubbers, being readily damaged by oils of any kind, by ozone, and UV light.

    Is there a smell associated with liquid latex?

    All liquid latex products use ammonia as a preservative agent. It doesn't really smell all that bad, but if you are hypersensitive to the smell, you won't be thrilled about it.  Also, if you are allergic to ammonia-based products, then you shouldn't put liquid latex on your skin. Performing a simple test of using liquid latex in contact with a small area of your skin for about 4 hours will quickly determine if you will have a hypersensitive reaction to latex. Once the liquid latex dries, though, the smell is completely gone.

    What is latex sensitivity?

    There are three different types of reactions to natural rubber latex. They are (1) irritation, (2) delayed hypersensitivity (allergic contact dermatitis), and (3) immediate hypersensitivity (anaphylactic symptoms).

    Irritation is typically classed as a 'non-allergic' condition. The irritated skin may be dry & crusty, and the symptoms naturally resolve when contact with the latex ceases. Delayed hypersensitivity presents itself as skin becoming dry, crusty and leathery with eruptions appearing as sores and blisters.

     



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Friday 18 August, 2017