Shipping & Returns

Discreet Shipping.

We respect your privacy!Package contents and our website are not disclosed on box. All of our packages are either plain brown boxes or standard issued packaging from UPS, FedEx, or USPS. Occasionally we use opaque padded envelopes, but never for anything breakable or discernable. Return address is nondescript. Also, no catalogs will be mailed to your home.

Discreet Billing.

Charges appear as OVSONET. You may not recognize this name after checkout as it does not match the name of this website, so please make a note of it.

Processing time.

98% of the time orders are processed and shipped within 24 hours (in stock items only) during the business week. Your order will be processed and shipped same business day if made before 10 am CST. Keep in mind that weekends and holidays are not considered business days by AdultVibeToys, or our shipping partners. Orders placed on Saturdays, Sundays and holidays will be processed the following business day. Your order may ship in more than one package. You will be notified of multiple shipments via an email shipment confirmation and all available tracking numbers will be provided to you.

UPS express shipping methods do not deliver on weekends. Also, UPS does not guarantee delivery for express methods around holidays, and in the case of bad weather. Please note that the shipping options you choose take effect on the day the item ships, not the day you order. For example, if you order an item on a Friday or a Saturday, the next business day (normally, with the exception of a Monday Holiday) would be Monday.

We cannot control delivery errors, especially if your address is incorrect, or not 100% complete.

Available shipping methods and fees.

United States:

USPS 2-5 DAY DELIVERY: Shipping fee is calculated based on the total amount of the order.

Order Total	Shipping Fee
$0.01-$68.99	$4.99
$69.00 and up	$0.00

USPS 2-3 DAY DELIVERY: $9.99 (Insurance included)

USPS EXPRESS 1-2 DAY DELIVERY: $34.99

UPS GROUND: $11.99*

UPS 3-DAY DELIVERY: $20.99*

UPS 2-DAY DELIVERY: $29.99*

UPS NEXT DAY AIR SAVER (Next Business Day): $59.99*

* shipping is not available for Alaska, Hawaii, U.S. territories, P.O. Boxes, APO or FPO addresses or international shipments.

Canada:

Canada USPS Standard: $24.99

Canada UPS Standard: $29.99

International:

International Shipping: $29.99 (orders up to 4lbs)

International shipments require customs paperwork and these shipments will take approximately 1-2 weeks from the shipping date to be delivered depending on customs clearance into your country. You will receive a tracking number once the order is shipped. This can be tracked for your convenience on the www.USPS.com website. Customers may want to check with local customs regulations to be aware of the laws within their country. All items that we sell on our site are legal in the USA, however if certain countries restrict these items for use or sale we cannot be held liable if these items are seized or confiscated by customs. We also are not held liable for any tariffs, import duties or international taxes that may be imposed outside the USA. On all international shipments once the shipment arrives into the destination country and customs received the package, the customs agents make all the final delivery arrangements. After tracking the package on www.USPS.com and it states the package is in customs the customer can contact their local customs agents for final delivery information and arrangements.

Note:High Risk Countries: some countries that we have found to be risky as far as importing to with customs seizures and problems are Thailand, United Arab Emirates, Saudi Arabia, Malaysia, Kuwait, and South Korea. We take every effort to accommodate our customers but we cannot control deliveries to these countries.

Free shipping on all orders of $69 or more!

Shipping offer valid on orders with merchandise total of $69 or more - after any discounts and before taxes. Your item may ship UPS Ground, Smartpost, FedEx or USPS regardless of the method displayed during your checkout. Be advised that all or part of your order may ship via economy. If you would like to pay for expedited shipping, please choose the desired option at checkout. Free shipping offer, not valid with other shipping offers. Discount will be automatically applied in checkout. US orders only.

Shipping Companies we use for shipping.

United States Postal Service, UPS, or FedEx for US orders, international carriers may vary (we promise times, not companies for international).

We do not accept COD orders.

Return policy and limited guarantee against defects.

For sanitary/hygienic purposes, ALL SALES ARE FINAL. Due to health and safety regulations, we are unable to return or exchange purchased toys and products unless defective. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. This is for the health, safety and peace of mind of our customers. It is also the law. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

vibrators and dildos
douche/enema kits
anal toys, beads and plugs
cock and ball devices, cock rings and cock sleeves
gags and ropes
lingerie and men's wear
lubes, massage oils, condoms, and body paints

When you receive your package, promptly check the items to make sure the items are working. While we strive to provide quality products, occasionally an item may be defective. We will only replace/refund for BATTERY OPERATED items with a MECHANICAL DEFECT (or for any shipping errors made by us). NO CREDIT will be given for any "USED" products. Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you receive an item which does not function:

Try a brand new set of batteries.
Be certain that the batteries are inserted correctly.
Check that the cap is secured tightly.
Products that include batteries typically have a protective seal to prevent the product from turning on during shipping. Remove the seal, secure the cap and try again.

If the item still will not function please contact us at contact@adultvibetoys.com for a return authorization. When emailing about a defect, please have the following information ready, your order number along with your name, and the nature of the defect. Please return the items in their original packaging within 15 days after RMA is issued to the address we will provide you. Items returned without original packaging will NOT be refunded so please keep all packaging for the 15 day return period. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc. If you have further questions or problems, please contact us.

Note: More of our quality manufacturers are offering longer warranties and even product exchanges if you have an issue after the sale.

We have hundreds of products on our website. Some of the products have measurements and some do not. We will not issue a refund for a product without measurements due to the size. Please make sure the product you are ordering meets all of your requirements including size before placing your order.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use.
CD, DVD, or VHS tape, that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days after delivery.

Refunds/Replacements (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/replacement.
If you are approved, then your replacement will be shipped/refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note: As part of the return process, upon receipt of an authorized return, if the returned item is found to be in perfect working condition, a 25% restocking fee will be applied.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@lavajoy.com.

Shipping
Shipping charges are non-refundable. Customer is responsible for all return shipping fees.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We are dedicated to carrying only highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.

Please if you have questions, please email: contact@adultvibetoys.com

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